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  • ONLINE SHOP COORDINATOR, Location: Târgu Mureș

Available jobs

20 Nov

ONLINE SHOP COORDINATOR, Location: Târgu Mureș

  • De Raluca Vatamanescu
  • In Available jobs
Online Shop Coordinator

Psihoselect performs the Recruitment Process for a partner company specialized in production and sales, for the following position:

 

ONLINE SHOP COORDINATOR

Location: Târgu Mureș

 

Role: Online Shop Coordinator will support the operational flow of the ecommerce site and e-retail business, while ensuring a high-end customer experience.

 

Essential Functions:

  • Assists with daily operation for online shopping platform, including order management (From order to delivery), CS service (Online CS Q&A), online merchandising and marketing functions;
  • Processing orders through the online shop including contacting customers if required;
  • Packing orders- including printing address labels and invoices;
  • Stock take- ensuring that the detailed records of what is available offline, and ensuring the online shop is up to date with this;
  • Ordering new stock- checking trends and past orders to understand best time to order new products;
  • Dealing with any customer enquiries related to products;
  • Supporting with the processing of documenting expenses and keeping clear accounting records;
  • Assisting with general administration including answering emails and calls, processing paperwork, keeping clear records and files;
  • Responsible for communicating the needed upload products online and the maintenance of all listed products both through descriptions and technical specifications;
  • Prepare copywriting for product description and online promotion;
  • Keep up to date with online trends and industry insights;
  • Create a best in class consumer experience;
  • Collaborate with site creator and administrator and marketing counterparts in bringing to life seasonal campaigns, which fuse elevated storytelling with best in class digital commerce;
  • Lead, develop, and execute smart, unexpected creative solutions as well as maintain design identity aesthetics of the brand;
  • Available for monitoring web analytics reporting to increase traffic and site speed, optimize navigation and customer paths, and improve conversion rates.

 

Qualifications, Knowledge, Skills and Abilities required:

 

  • + 2 years’ experience in sales/online sales and customer related operations;
  • Bachelor’s Degree in Business/Marketing/Communications’ or related discipline;
  • General marketing and commercial knowledge, E-Commerce, business, retail business or online store operations;
  • Very good communication skills, self-organization and the ability to prioritize tasks;
  • A strong quality consciousness, clear focus on results and implementation skills;
  • Interest in e-commerce and luxury industry;
  • High attention to detail with the ability to work across several tasks and projects at a time;
  • Able to work independently and self-motivated;
  • Familiar with Social Media and online platforms;
  • Conversational in English and good computer skills;
  • A passion for the customer experience; proven excellence in customer service.

 

For further information, we’ll be happy to answer any question!

Raluca Vătămănescu

HR PROJECT MANAGER

004-0755-041440

raluca.vatamanescu@psihoselect.ro

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