SALES BACK-OFFICE SPECIALIST - Location: Bucharest

Psihoselect recruits for a partner company specialized in production for the following position :

SALES BACK-OFFICE SPECIALIST

Location: BUCHAREST

Role: Sales-Back Office Specialist is responsible for the commercial relationship with the assigned reseller partners; being part of a producer company of high value product and a worldwide brand, the Sales Back-Office Specialist is involved in the sales and after-sales processes, being responsible for a key component of the entire relationship and results regarding the assign reseller partner.

Essential Functions:

Sales order processing in SAP (checking stock availability, stock arrival, price monitoring);
Daily communication with customer representatives: confirmation of deliveries, checking stocks, moving stocks between orders, booking delivery slots, ensuring deliveries under the conditions established with partners;
Management of outstanding orders of internal and external customers;
Informing customers about new stocks, orders and allocation of registration numbers;
Assistance for sales colleagues regarding promotional activities, checking stocks and returns;
Day-to-day communication with internal and external transport partners to verify deliveries;
Introduction and permanent updating the price lists in the system;
Entering data in the forecast system;
Constant communication with customers accounting departments to check balances, credit notes or invoices;
Daily communication with the Headquarter – Finance Department to check customer credit lines, transfers;
Authorization and verification of bonus invoices for customers or complains send by email;
Generating specific reports, as an image of the activities on special indicators;
Allocations management, build solid partnerships with clients based on understanding needs, objectives, strategies and internal systems;
Meet the sales and profitability objectives set;
Responsible for the constant increase of market share for the company’s products in the business of reseller partners;
Promotion plan management for the company’s products with reseller partners;
Monitorization and reports regarding activity of the competition, proposal and implementation of reaction actions;
Portfolio of products management listed in the assortment of reseller partners.

Qualifications, Knowledge, Skills, and Abilities required:

Minimum + 2 years experience in Sales Back Office Specialist, Customer Support Representative, Order Flow Management, Order Processing Specialist or similar;
Bachelor’s Degree;
Experience using ERP systems (SAP, Oracle) – is an advantage;
Fluent in English – both orally and writing;
Strong interpersonal skills, ability to communicate and manage well at all levels of the organization;
Good collaboration skills & customer oriented;
Attention to details and analytical thinking;
Problem-solving skills.

For more information:

Raluca Vătămănescu

HR PROJECT MANAGER

0755-041 440

raluca.vatamanescu@psihoselect.ro